Domestic Courses

For Domestic students, ITA in partnership with Asset Training Australia, has come up with various courses related to – Business, Management, HR, Customer Engagement, Marketing, Small Business etc.,

All Qualification’s listed below are Nationally Accredited and Training and Assessment is delivered in partnership with Asset Training Australia (RTO # 31718) 

BUSINESS - Certificate I in Business (BSB10115)
Unit Code Unit Name Core / Elective Face To Face RPL
BSBWHS201 Contribute to health and safety of self and others Core Yes Yes
BSBCMM101 Apply basic communication skills Elective Yes Yes
BSBIND201 Work effectively in a business environment Elective Yes Yes
BSBLED101 Plan skills development Elective Yes Yes
BSBSUS201 Participate in environmentally sustainable work practices Elective Yes Yes
BSBWOR202 Organise and complete daily work activities Elective Yes Yes
BUSINESS - Certificate II in Business (BSB20115)
Unit Code Unit Name Core / Elective Face To Face RPL
BSBWHS201 Contribute to health and safety of self and others Core Yes Yes
BSBCUS201 Deliver a service to customers Elective Yes Yes
BSBIND201 Work effectively in a business environment Elective Yes Yes
BSBINM201 Process and maintain workplace information Elective Yes Yes
BSBINN201 Contribute to workplace innovation Elective Yes Yes
BSBCMM201 Communicate in the workplace Elective Yes Yes
BSBITU203 Communicate electronically Elective Yes Yes
BSBSUS201 Participate in environmentally sustainable work practices Elective Yes Yes
BSBWOR202  Organise and complete daily work activities Elective Yes Yes
BSBWOR203  Work effectively with others Elective Yes Yes
BSBWOR204  Use business technology Elective Yes Yes
BSBDIV301  Work effectively with diversity Elective Yes Yes
 
BUSINESS - Certificate III in Business (BSB30115)
Unit Code Unit Name Core / Elective Face To Face RPL
BSBWHS302 Apply knowledge of WHS legislation in the workplace Core Yes Yes
BSBADM311 Maintain business resources Elective Yes Yes
BSBCMM301  Process customer complaints Elective Yes Yes
BSBCUS301  Deliver and monitor a service to customers Elective Yes Yes
BSBDIV301  Work effectively with diversity Elective Yes Yes
BSBFIA301  Maintain financial records Elective Yes Yes
BSBFLM303  Contribute to effective workplace relationships Elective Yes Yes
BSBINM301  Organise workplace information Elective Yes Yes
BSBINN301  Promote innovation in a team environment Elective Yes Yes
BSBITU306  Design and produce business documents Elective Yes Yes
BSBWOR301  Organise personal work priorities and development Elective Yes Yes
BSBWRT301  Write simple documents Elective Yes Yes
 
BUSINESS - Certificate IV in Business (BSB40215)
Unit Code Unit Name Core / Elective Face To Face RPL
BSBWHS401  Implement and monitor WHS policies,  procedures and programs to meet legislative requirements Core Yes Yes
BSBADM405  Organise meetings Elective Yes Yes
BSBADM409  Coordinate business resources Elective Yes Yes
BSBCUS401  Coordinate implementation of customer  service strategies Elective Yes Yes
BSBCUS402  Address customer needs Elective Yes Yes
 BSBCUS403  Implement customer service standards Elective Yes Yes
BSBMKG413  Promote products and services Elective Yes Yes
 BSBMKG414  Undertake marketing activities Elective Yes Yes
 BSBREL401  Establish networks Elective Yes Yes
BSBRSK401  Identify risk and apply risk management processes Elective Yes Yes
BUSINESS - Diploma of Business (BSB50215)
Unit Code Unit Name Core / Elective Face To Face RPL
 BSBHRM501  Manage human resources services Elective Yes Yes
 BSBHRM506  Manage recruitment, selection and induction processes Elective Yes Yes
 BSBINN502  Build and sustain an innovative work environment Elective Yes Yes
 BSBLED502  Manage programs that promote personal effectiveness Elective Yes Yes
 BSBMKG501  Identify and evaluate marketing opportunities Elective Yes Yes
 BSBPMG522  Undertake project work Elective Yes Yes
BSBRSK501 Manage risk Elective Yes Yes
 BSBWOR502  Lead and manage team effectiveness Elective Yes Yes
BUSINESS - Advanced Diploma of Business (BSB60215)
Unit Code Unit Name Core / Elective Face To Face RPL
BSBFIM601  Manage finances Elective - Yes
 BSBINM601  Manage knowledge and information Elective - Yes
 BSBINN601 Lead and manage organisational change Elective - Yes
 BSBMGT615  Contribute to organisation development Elective - Yes
 BSBMGT617  Develop and implement a business plan Elective - Yes
 BSBMGT622 Manage resources Elective - Yes
BSBMKG609  Develop a marketing plan Elective - Yes
 BSBSUS501  Develop workplace policy and procedures for sustainability Elective - Yes
 
BUSINESS ADMINISTRATION - Certificate III in Business Administration(BSB30415)
Unit Code Unit Name Core / Elective Face To Face RPL
BSBITU307  Develop keyboarding speed and accuracy Core Yes Yes
BSBWHS201  Contribute to health and safety of self and others Core Yes Yes
BSBADM307  Organise schedules Elective Yes Yes
BSBITU302  Create electronic presentations Elective Yes Yes
BSBITU303  Design and produce text documents Elective Yes Yes
BSBITU304  Produce spreadsheets Elective Yes Yes
BSBITU306  Design and produce business documents Elective Yes Yes
BSBITU309  Produce desktop published documents Elective Yes Yes
BSBWRT301  Write simple documents Elective Yes Yes
BSBADM311  Maintain business resources Elective Yes Yes
BSBCMM301 Process customer complaints Elective Yes Yes
BSBCUS301  Deliver and monitor a service to customers Elective Yes Yes
BSBDIV301  Work Effectively with Diversity Elective Yes Yes
 
BUSINESS ADMINISTRATION - Certificate IV in Business Administration(BSB40515)
Unit Code Unit Name Core / Elective Face To Face RPL
BSBFIA401 Prepare financial reports Elective Yes Yes
BSBADM405 Organise meetings Elective Yes Yes
BSBCMM401 Make a presentation Elective Yes Yes
BSBCUS401 Coordinate implementation of customer service strategies Elective Yes Yes
BSBCUS402 Address customer needs Elective Yes Yes
BSBINN301 Promote innovation in a team environment Elective Yes Yes
BSBINM401 Implement workplace information system Elective Yes Yes
BSBITU402 Develop and use complex spreadsheet Elective Yes Yes
BSBREL401 Establish networks Elective Yes Yes
BSBWRT401 Write complex documents Elective Yes Yes
BUSINESS ADMINISTRATION- Diploma of Business Administration (BSB50415)
Unit Code Unit Name Core / Elective Face To Face RPL
BSBADM502 Manage meetings Elective Yes Yes
BSBADM504 Plan and implement administrative systems Elective Yes Yes
BSBADM506  Manage business document design and development Elective Yes Yes
 BSBFIM502  Manage payroll Elective Yes Yes
BSBPMG522  Undertake project work Elective Yes Yes
 BSBCUS501  Manage quality customer service Elective Yes Yes
BSBWOR501  Manage personal work priorities and professional development Elective Yes Yes
BSBWOR502  Lead and manage team effectiveness Elective Yes Yes
CUSTOMER ENGAGEMENT - Certificate II in Customer Engagement (BSB20215)
Unit Code Unit Name Core / Elective Face To Face RPL
BSBCUE203 Conduct customer engagement Core Yes Yes
BSBCUE205 Prepare for work in a customer engagement environment Core Yes Yes
BSBCMM201 Communicate in the workplace Core Yes Yes
BSBCUS201 Deliver a service to customers Elective Yes Yes
BSBITU203 Communicate electronically Elective Yes Yes
BSBWHS201  Contribute to health and safety of self and others Elective Yes Yes
BSBWOR203  Work effectively with others Elective Yes Yes
 BSBINN201  Contribute to workplace innovation Elective Yes Yes
BSBWOR202  Organise and complete daily work activities Elective Yes Yes
CUSTOMER ENGAGEMENT - Certificate III in Customer Engagement (BSB30215)
Unit Code Unit Name Core / Elective Face To Face RPL
BSBCUE301  Use multiple information systems Core Yes Yes
BSBCUE307  Work effectively in customer engagement Core Yes Yes
BSBCUE309  Develop product and service knowledge for customer engagement operation Core Yes Yes
BSBCUS301 Deliver and monitor a service to customers Core Yes Yes
BSBCUE203  Conduct customer engagement Elective Yes Yes
BSBCMM301  Process customer complaints Elective Yes Yes
BSBITU203 Communicate electronically Elective Yes Yes
BSBWOR203  Work effectively with others Elective Yes Yes
BSBWOR301  Organise personal work priorities and development Elective Yes Yes
BSBWHS201 Contribute to health and safety of self and others Elective Yes Yes
 BSBDIV301  Work effectively with diversity Elective Yes Yes
BSBINN301  Promote innovation in a team environment Elective Yes Yes
CUSTOMER ENGAGEMENT - Certificate IV in Customer Engagement (BSB40315)
Unit Code Unit Name Core / Elective Face To Face RPL
BSBCUS401 Coordinate implementation of customer service strategies Core Yes Yes
BSBLED401 Develop teams and individuals Core Yes Yes
BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements Core Yes Yes
BSBCUE403 Schedule customer engagement activity Elective Yes Yes
BSBCUS402 Address customer needs Elective Yes Yes
BSBCUS403 Implement customer service standards Elective Yes Yes
BSBHRM405 Support the recruitment, selection and induction of staff Elective Yes Yes
BSBINM401 Implement workplace information system Elective Yes Yes
BSBINN301 Promote innovation in a team environment Elective Yes Yes
BSBLDR402 Lead effective workplace relationships Elective Yes Yes
BSBMGT401 Show leadership in the workplace Elective Yes Yes
BSBMGT403 Implement continuous improvement Elective Yes Yes
BSBPMG522 Undertake project work Elective Yes Yes
CUSTOMER ENGAGEMENT - Diploma of Customer Engagement (BSB50315)
Unit Code Unit Name Core / Elective Face To Face RPL
BSBCUE504 Integrate customer contact operations in the organisation Core Yes Yes
BSBLED501 Develop a workplace learning environment Core Yes Yes
BSBMGT516 Facilitate continuous improvement Core Yes Yes
BSBCUE403 Schedule customer engagement activity Elective Yes Yes
BSBCUS501 Manage quality customer service Elective Yes Yes
BSBHRM405 Support the recruitment, selection and induction of staff Elective Yes Yes
BSBINN502 Build and sustain an innovative work environment Elective Yes Yes
BSBRSK501 Manage risk Elective Yes Yes
BSBSLS502 Lead and manage a sales team Elective Yes Yes
BSBWHS501 Ensure a safe workplace Elective Yes Yes
HUMAN RESOURCES - Certificate IV in Human Resources (BSB41015)
Unit Code Unit Name Core / Elective Face To Face RPL
BSBHRM403 Support performance-management processes Core Yes Yes
BSBHRM404 Review human resources functions Core Yes Yes
BSBHRM405 Support the recruitment, selection and induction of staff Core Yes Yes
BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements Core Yes Yes
BSBLDR402 Lead effective workplace relationships Core Yes Yes
BSBWRK411 Support employee and industrial relations procedures Core Yes Yes
BSBCUS402 Address customer needs Elective Yes Yes
BSBLED401 Develop teams and individuals Elective Yes Yes
BSBREL401 Establish networks Elective Yes Yes
BSBRSK401 Identify risk and apply risk management processes Elective Yes Yes
 
HUMAN RESOURCES - Diploma of Human Resources (BSB50615)
Unit Code Unit Name Core / Elective Face To Face RPL
BSBHRM501 Manage human resources services Core Yes Yes
BSBHRM506 Manage recruitment selection and induction processes Core Yes Yes
BSBHRM512 Develop and manage performance-management processes Core Yes Yes
BSBHRM513 Manage workforce planning Core Yes Yes
BSBWRK510 Manage employee relations Core Yes Yes
BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements Core Yes Yes
BSBPMG522 Undertake project work Elective Yes Yes
BSBRSK501 Manage risk Elective Yes Yes
BSBMGT516 Facilitate continuous improvement Elective Yes Yes
HUMAN RESOURCES - Advanced Diploma of Management (BSB60915)
Unit Code Unit Name Core / Elective Face To Face RPL
BSBDIV601 Develop and implement diversity policy Core Yes Yes
BSBHRM602 Manage human resources strategic planning Core Yes Yes
BSBINN601 Lead and manage organisational change Core Yes Yes
BSBMGT605 Provide leadership across the organisation Core Yes Yes
BSBMGT615 Contribute to organisation development Core Yes Yes
BSBMGT616 Develop and implement strategic plans Core Yes Yes
BSBCOM603 Plan and establish compliance management systems Elective Yes Yes
BSBMGT608 Manage innovation and continuous improvement Elective Yes Yes
 
SMALL BUSINESS & FRANCHISING - Certificate III in Micro Business Operations(BSB30315)
Unit Code Unit Name Core / Elective Face To Face RPL
 BSBSMB301  Investigate micro business opportunities Core Yes Yes
 BSBSMB302 Develop a micro business proposal Core Yes Yes
 BSBSMB303  Organise finances for the micro business Core Yes Yes
BSBSMB304 Determine resource requirements for the micro business Core Yes Yes
 BSBSMB305 Comply with regulatory, taxation and insurance requirements for the micro business Core Yes Yes
 BSBCRT501 Originate and develop concepts Elective Yes Yes
 BSBCUS301 Deliver and monitor a service to customers Elective Yes Yes
 BSBEBU401 Review and maintain a website Elective Yes Yes
 BSBREL401 Establish networks Elective Yes Yes
BSBWOR301 Organise personal work priorities and development Elective Yes Yes
SMALL BUSINESS - Certificate IV in Small Business Management(BSB42515)
Unit Code Unit Name Core / Elective Face To Face RPL
BSBSMB401 Establish legal and risk management requirements of small business Core Yes Yes
BSBSMB402 Plan small business finances Core Yes Yes
BSBSMB403 Market the small business Core Yes Yes
BSBSMB404 Undertake small business planning Core Yes Yes
BSBCUS402 Address customer needs Elective Yes Yes
BSBINN301 Promote innovation in a team environment Elective Yes Yes
BSBMKG414 Undertake marketing activities Elective Yes Yes
BSBPMG522 Undertake project work Elective Yes Yes
BSBREL402 Build client relationships and business networks Elective Yes Yes
BSBSMB405 Monitor and manage small business operations Elective Yes Yes
SMALL BUSINESS - Certificate IV in Franchising (BSB40715)
Unit Code Unit Name Core / Elective Face To Face RPL
BSBFRA401 Manage compliance with franchisee obligations and legislative requirements Core - Yes
BSBFRA402 Establish a franchise Core - Yes
BSBFRA403 Manage relationship with franchisor Core - Yes
BSBADM409 Coordinate business resources Elective  - Yes
BSBCUS402 Address customer needs Elective - Yes
BSBFRA301 Work within a franchise Elective  - Yes
BSBMKG414 Undertake marketing activities Elective - Yes
BSBREL401 Establish networks Elective  - Yes
BSBRSK401 Identify risk and apply risk management processes Elective - Yes
BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements Elective - Yes
SMALL BUSINESS - Diploma of Franchising (BSB50515)
Unit Code Unit Name Core / Elective Face To Face RPL
BSBFRA501 Establish a franchise operation Elective - Yes
BSBFRA502 Manage a franchise operation Elective - Yes
BSBFRA503 Manage establishment of new sites or regions Elective - Yes
BSBFRA504 Manage relationships with franchisees Elective - Yes
BSBFRA505 Manage closure of a franchise Elective - Yes
BSBMGT516 Facilitate continuous improvement Elective - Yes
BSBPMG522 Undertake project work Elective - Yes
BSBRSK501 Manage risk Elective - Yes
LEADERSHIP AND MANAGEMENT - Certificate IV in Leadership and Management (BSB42015)
Unit Code Unit Name Core / Elective Face To Face RPL
BSBLDR401 Communicate effectively as a workplace leader Core Yes Yes
BSBLDR402 Lead effective workplace relationships Core Yes Yes
BSBLDR403 Lead team effectiveness Core Yes Yes
BSBMGT402 Implement operational plan Core Yes Yes
BSBADM409 Coordinate business resources Elective Yes Yes
BSBLED401 Develop teams and individuals Elective Yes Yes
BSBCUS402  Address customer needs Elective Yes Yes
BSBMGT403 Implement continuous improvement Elective Yes Yes
BSBPMG522  Undertake project work Elective Yes Yes
BSBREL402  Build client relationships and business networks Elective Yes Yes
BSBRSK401  Identify risk and apply risk management processes Elective Yes Yes
BSBWOR404  Develop work priorities Elective Yes Yes
LEADERSHIP AND MANAGEMENT - Diploma of Leadership and Management (BSB51915)
Unit Code Unit Name Core / Elective Face To Face RPL
BSBLDR501 Develop and use emotional intelligence Core Yes Yes
BSBMGT517 Manage operational plan Core Yes Yes
BSBLDR502 Lead and manage effective workplace relationships Core Yes Yes
BSBWOR502 Lead and manage team effectiveness Core Yes Yes
BSBCUS501 Manage quality customer service Elective Yes Yes
BSBHRM405 Support the recruitment, selection and induction staff Elective Yes Yes
BSBMGT502 Manage people performance Elective Yes Yes
BSBMGT516 Facilitate continuous improvement Elective Yes Yes
BSBPMG522 Undertake project work Elective Yes Yes
BSBRSK501 Manage risk Elective Yes Yes
BSBWHS501 Ensure a safe workplace Elective Yes Yes
BSBWOR501 Manage personal work priorities and professional development Elective Yes Yes
LEADERSHIP AND MANAGEMENT - Advanced Diploma of Leadership and Management (BSB61015)
Unit Code Unit Name Core / Elective Face To Face RPL
BSBFIM601 Manage finances Core - Yes
BSBINN601 Lead and manage organisational change Core - Yes
BSBMGT605 Provide leadership across the organisation Core - Yes
BSBMGT617 Develop and implement a business plan Core - Yes
BSBHRM602 Manage human resources strategic planning Elective - Yes
BSBINM601 Manage knowledge and information Elective - Yes
BSBMGT615 Contribute to organisation development Elective - Yes
BSBMGT616 Develop and implement strategic plans Elective - Yes
BSBMGT622 Manage resources Elective - Yes
BSBMKG609 Develop a marketing plan Elective - Yes
BSBRSK501 Manage risk Elective - Yes
BSBWHS605 Develop, implement and maintain WHS management systems Elective - Yes
LEADERSHIP AND MANAGEMENT - Graduate Certificate in Leadership Diversity (BSB80315)
Unit Code Unit Name Core / Elective Face To Face RPL
BSBDIV801 Conduct strategic diversity workforce planning Core - Yes
BSBDIV802 Conduct strategic planning for diversity learning practices Core - Yes
BSBLDR804 Influence and shape diversity management Core - Yes
BSBLDR801 Lead personal and strategic transformation Core - Yes
LEADERSHIP AND MANAGEMENT - Graduate Diploma of Strategic Leadership (BSB80215)
Unit Code Unit Name Core / Elective Face To Face RPL
BSBLDR801 Lead personal and strategic transformation Core - Yes
BSBLDR802 Lead the strategic planning process for an enterprise Core - Yes
BSBFIM801 Manage financial resources Elective - Yes
BSBLDR803 Develop and cultivate collaborative partnerships and relationships Elective - Yes
BSBLDR805 Lead and influence change Elective - Yes
BSBLDR806 Lead and influence ethical practice Elective - Yes
BSBMGT801 Direct the development of a knowledge management strategy for a business Elective - Yes
BSBMGT803 Use financial and economic information for strategic decision making Elective - Yes
 
MARKETING AND COMMUNICATION - Certificate IV in Marketing and Communication (BSB42415)
Unit Code Unit Name Core / Elective Face To Face RPL
BSBCMM401 Make a presentation Core Yes Yes
BSBCRT401 Articulate, present and debate ideas Core Yes Yes
BSBMGT407 Apply digital solutions to work processes Core Yes Yes
BSBMKG417 Apply marketing communication across a convergent industry Core Yes Yes
BSBMKG418 Develop and apply knowledge of marketing communication industry Core Yes Yes
BSBCUS401 Coordinate implementation of customer service strategies Elective Yes Yes
BSBINM401 Implement workplace information system Elective Yes Yes
BSBLDR402 Lead effective workplace relationships Elective Yes Yes
BSBMKG408 Conduct market research Elective Yes Yes
BSBMKG409 Design direct response offers Elective Yes Yes
BSBMKG413 Promote products and services Elective Yes Yes
BSBRES401 Analyse and present research information Elective Yes Yes
MARKETING AND COMMUNICATION - Diploma of Marketing and Communication (BSB52415)
Unit Code Unit Name Core / Elective Face To Face RPL
BSBMKG507 Interpret market trends and developments Core Yes Yes
BSBMKG523 Design and develop an integrated marketing communication plan Core Yes Yes
BSBPMG522 Undertake project work Core Yes Yes
BSBADV507 Develop a media plan Elective Yes Yes
BSBFIM501 Manage budgets and financial plans Elective Yes Yes
BSBLDR502 Lead and manage effective workplace relationships Elective Yes Yes
BSBMKG501 Identify and evaluate workplace relationships Elective Yes Yes
BSBMKG502 Establish and adjust the marketing mix Elective Yes Yes
BSBMKG506 Plan market research Elective Yes Yes
BSBMKG514 Implement and monitor marketing activities Elective Yes Yes
BSBMKG515 Conduct a marketing audit Elective Yes Yes
BSBCUS501 Maintain quality customer service Elective Yes Yes
MARKETING AND COMMUNICATION - Advanced Diploma of Marketing and Communication (BSB61315)
Unit Code Unit Name Core / Elective Face To Face RPL
BSBADV602 Develop an advertising campaign Core - Yes
BSBMGT616 Develop and implement strategic plans Core - Yes
BSBMKG609 Develop a marketing plan Core - Yes
BSBCOM603 Plan and establish compliance management systems Elective - Yes
BSBFIM601 Manage finances Elective - Yes
BSBMGT605 Provide leadership across the organisation Elective - Yes
BSBMGT608 Manage innovation and continuous improvement Elective - Yes
BSBMGT615 Contribute to organisation development Elective - Yes
BSBMKG603 Manage market research Elective - Yes
BSBMKG608 Develop organisational marketing objectives Elective - Yes
BSBMKG611 Manage measurement of marketing effectiveness Elective - Yes
 

 

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