Institute of Technology Australia

Domestic Courses

Express Your Interest for Online and Face to Face Delivery Classes


The nationally recognised ICT20115 Certificate II in Information, Digital Media and Technology provides foundation computing and digital media skills. After learning how to use computer operating systems and hardware, you’ll develop skills in the use of various software applications and gain an understanding of how to work effectively in an IT environment.

You will also explore the use of different social media tools and digital imaging techniques.

With more than half of Australian businesses surveyed intending to hire IT staff*, the ICT20115 Certificate II in Information, Digital Media and Technology could be your pathway to an entry-level role within a small to medium sized organisation.

Potential career outcomes:

  • Office assistant
  • Records assistant
  • Junior office support
Delivery mode
Online Resources/Face To Face Delivery
Nationally recognised
Portfolio, Presentations, Projects, Short-Answer Questions, Written Reports
National Code

Total number of units = 14
7 core units plus
7 elective units
The elective units consist of:
up to 7 from the elective units listed below
up to 3 from elsewhere in ICT11 or any other Training Package or accredited course at
Certificate II or III level.
The elective units chosen must be relevant to the work outcome and meet local industry

Code Title
BSBSUS201A Participate in environmentally sustainable work practices
ICAICT201A Use computer operating systems and hardware
ICAICT202A Work and communicate effectively in an it environment
ICAICT203A Operate application software packages
ICAICT204A Operate a digital media technology package
ICAWEB201A Use social media tools for collaboration and engagement
ICAICT205A Design basic organisational documents using computing packages
ICAICT206A Install software applications
ICAICT209A Interact with ICT clients
ICAICT210A Operate database applications
ICAICT211A Identify and use basic current industry-specific technologies
ICAICT212A Incorporate Indigenous needs and perspectives into it environment
ICASAS201A Maintain inventories for equipment, software and documentation
ICASAS202A Apply problem-solving techniques to routine it malfunctions
ICASAS203A Connect hardware peripherals
ICASAS204A Record client support requirements
ICASAS205A Maintain it system integrity
ICASAS206A Detect and protect from spam and destructive software
ICASAS207A Protect and secure information assets
ICASAS208A Maintain it equipment and consumables
ICPMM321C Capture a digital image


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